Of all the things to bear in mind when supplying goods and services, the most important is customer satisfaction. Within the last year, we have heard that the issue of quality has come to the fore with disgruntled ships' crews complaining of products that were simply a waste of time and money. One example was that of poor quality adhesive signs which failed under the difficult maritime environment "We put them up and they just fell down!" was a comment used by one disgruntled end user. Other products soon deteriorated or did not conform to necessary marine standards and in many cases, it was difficult if not impossible to communicate these problems to the supplier and obtain satisfaction.
From the buyer's point of view, sourcing and purchasing products is a very responsible job and involves many considerations. Operating within tight budget constraints must involve getting a good deal but sometimes the temptation to buy cheap can be too strong and can end with the necessity to buy twice. The optimum product is one that has a trusted worldwide reputation, is recognised for being legislatively compliant and is backed by a company of experience and renowned service.
Leading Marine Sign Manufacturer
Maritime Progress constantly aims for customer satisfaction with Quality Assurance being just one factor in the business of satisfying the customer demand for products which do what they should do and give value for money. Under the close supervision of Managing Director Mr. Michael Egan, the company has always put quality at the top of its agenda when supplying products to the marine industry. This often means visiting the source of raw materials to ensure that suppliers adhere to the same high standards during the manufacturing process. Sometimes this can involve difficult decisions and it certainly involves continuously monitoring the quality process.
Marine Technical Manager, Captain Andy Goldsmith comments "There is inevitably a price factor in supplying a quality product, but, by keeping our overheads under review, we can still be competitive in our price structure and continue to provide the personal service Maritime Progress is famous for".
For further information, please contact debbie@maritimeprogress.com |
